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Conflict management: a primer for doctors in training

¹ Discipline of General Practice, University of Sydney, Australia
² Educational Consultant, EdAct Consultancy, Australia

Correspondence to:
Correspondence to:
Professor D C Saltman
Discipline of General Practice, University of Sydney, 37A Booth St, Balmain 2041, NSW, Australia; deborah{at}gp.med.usyd.edu.au

ABSTRACT
Conflict in the health arena is a growing concern and is well recognised for doctors in training. Its most extreme expression, workplace violence is on the increase. There is evidence that many conflicts remain unsatisfactorily resolved or unresolved, and result in ongoing issues for staff morale. This paper describes the nature of conflict in the health care system and identifies the difference between conflict and disagreement. Using a conflict resolution model, strategies for dealing with conflict as it arises are explored and tips are provided on how to effectively manage conflict to a satisfactory resolution for all parties.

Keywords: conflict management; conflict resolution; training